How long does a UX audit take?

A user experience audit can take 2–4 weeks, depending on the complexity of your product and the challenges you want to address.
The first week is usually dedicated to discussing the client’s product, challenges, and business goals and setting the objectives.
The rest of the time, UX experts recruit test participants, conduct usability tests, analyze research findings, create a UX audit report, and provide actionable steps to improve your product’s performance.

Who conducts a UX audit?

Depending on your budget and timing, a dedicated UX researcher or a team of UX experts can help you conduct an audit. They usually have relevant experience, can define the most suitable research methods to use, and know how to recruit the target audience for usability testing.

At Limeup, we dedicate our UX designers and researchers to conducting UX audits for our clients. While UX researchers collect valuable insights from the target audience, our UX designers assess the UI (user interface) of a product to give actionable recommendations for improvement.

What does a UX audit consist of?

A usability audit is a holistic evaluation of your digital product that consists of several steps.

1. Setting up the objectives with stakeholders

The first step is crucial for you, as a client, to clearly understand the objectives and expectations of the UX audit. The UX team will collect information about your product to better understand the scope of work, its characteristics, challenges, and the next steps.

2. Usability audit and user interviews

At this point, the UX team or a freelancer conducts several usability tests with your target audience and customers to collect quantitative and qualitative data.

Usability tests help understand when and why users fail to navigate your product and perform the target actions. Moreover, user interviews help get valuable feedback on your product and learn what else you can change or implement to meet people’s needs.

user interview example

A User Interview example.

3. Data analysis and report preparation

When the research phase is completed, a UX team analyzes the recorded interviews and puts together a UX audit report with detailed information on the usability problems of your product.

It’s one of the most important steps of a usability audit where field and UX expertise are needed to interpret the research findings correctly.

4. A roadmap with the next steps is created

Besides the UX audit report, a roadmap with the recommended next steps is prepared for a client. The roadmap includes UI and UX recommendations for implementation that should help you tackle usability issues and improve your product’s business performance.

What is a UX audit report?

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A UX audit report is a ppt or a pdf file that contains the results of the user experience audit, such as:

  • Brief information about test participants
  • Usability test recordings
  • Design elements with usability issues
  • The most impactful user quotes and screenshots from recordings
  • Usability recommendations ranked in order of importance

A report created by a UX expert is a roadmap of what you can do to improve the perception of your product, its usability, and business performance.

How much does a UX audit cost?

The costs of a UX audit are defined by the scope of work, the timeline, and whether you’ll do it in-house or hire external experts.
According to UXbooth, the costs of an extensive user experience audit with deep research and usability testing can be as high as $7,500. However, that’s not the limit. Established UX design and research agencies can charge even more for a usability audit.

We recommend partnering with UX experts, such as Limeup, if you are unsure how to conduct the audit and get the most out of research findings.