1. Check online reputation

The online reputation is any information you can find about your chosen company on the Internet. These could include the company’s official statements, former client testimonials, social media posts, etc.

Just like you visit a local store to check out a product or a service before purchasing it, online collaborations require conscious verification too.


The Internet lacks the personal touch we are all used to in real life. Therefore, many decisions, including purchase and collaboration, are based on product or service descriptions.

How do you know your chosen UX design company is reliable and trustworthy? The answer is google it!

At Limeup, we recommend checking the following information about your preferred design partner:

  • Whether it has a professional-looking website (if a design company cannot create a good-looking website for themselves, they won’t be able to do it for you either.)
  • A company profile on LinkedIn.
  • A profile on Clutch, a B2B rating platform with independent reviews.
  • Whether its content is updated regularly, including blog, social media accounts, public listings, etc.
  • Whether they have any recognitions or awards.
  • Whether they are featured on other reputable websites.
  • Etc.

2. Review a portfolio with UI UX design examples

Every top UX company should have a publicly available portfolio of work for review.

A portfolio is often referred to as “Our Work,” “Case Studies,” or “Success Stories” and is usually available from the website menu.

A portfolio with UI examples and project descriptions helps assess a design company’s expertise quickly and decide on the next steps.

It saves you time and energy when you have a dozen design firms to review.

A quality portfolio should contain the following information:

  • A client name
  • A brief description of a client
  • A clear design and/or development task description
  • Team composition
  • Project duration
  • Examples of design (in case of a design project)
  • The business impact of UX design (if available)
  • A client testimonial (if available)

At Limeup, we know how important it is to communicate our projects, expertise, and achievements to our potential clients. Therefore, we publicly feature our notable partnerships with healthcare providers, educational institutions, fintech, and software companies for review.

The screenshot below is our interactive case study about the complex trading platform design for i88.

Should you need help with UX design, contact us. We are ready to discuss your current challenges and help design your product.

UX design for a trading platform

We designed a complex trading platform for i88.

3. Check the impact of work

Many of the best digital design agencies promise to create outstanding digital experiences. However, just a few can show the impact of their work.

Why is impact essential?

If you ask for a website or mobile design, it will cost you decent money. Whenever you allocate a portion of your budget to design work, you want to ensure it will help you achieve particular business goals, such as conversion rate improvement or a churn rate reduction.

Your money is wasted if nothing improves upon the new design release and your initial goals are not achieved.

That’s why the impact of design work is essential.

How to check the impact of work?

Established companies publicly talk about the output of their work in numbers, show comparison charts, data, and testimonials from their clients.

At Limeup, we are convinced that a good design improves people’s lives. Therefore, we strive to design impactful digital products that help make our world a better place.

For example, we partnered with Racoon Recovery to build a platform that helps patients with injuries recover faster after surgeries.

We assigned the most suitable UX experts with the field knowledge to design and develop this healthcare platform because we knew that every interaction with the platform is another human soul that would return to everyday life.

If you are looking for a reliable UX agency that can design impactful digital products, contact us.

Racoon Recover patient platform

The patient platform we designed and built for Racoon Recovery.

4. Assess the UX design process

A high-performing digital product is an outcome of an established UX design process, where all team members are experts who work together to achieve a common goal.

We know that the UX design process is not something that design agency seekers usually consider, but we highly recommend checking how your chosen UI design firm organizes its work.

A transparent and clear design process can reduce miscommunication and ensure your requirements are implemented correctly.

At Limeup, we jump on an introductory call to discuss client’s challenges and business goals. We also explain how we work and what we can help with.

We are pretty transparent at this step. Our goal is to understand whether we are the right fit and if we have enough capacity to help with the project.

As a next step, our account manager prepares a detailed project plan with a scope of work, team composition, and budget and discusses it with a potential client.

Once we agree on all terms, our team kicks off the collaboration.

As a remote UX design company, we work with companies worldwide thanks to our proven-to-work collaboration process.

We design, iterate, and test weekly, while having regular calls with our clients to share UI, discuss research findings and gather feedback.

We also use various collaboration tools to stay in touch between meetings, such as Jira, Slack, Miro, Figma, and Zeplin, to name a few.

Depending on the client’s needs, we support at every step of the product development process, from user experience research to design, development, and product launch.

If you are looking for a UX agency, get in touch with Limeup. Once you fill out the contact form on our website, we’ll be in touch with you to discuss your project needs and define the next steps.

Limeup UX design process

Our UX design process.

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1. Schedule weekly progress review calls

A UX company with established UX design processes will always offer to schedule weekly calls to discuss the progress, review research findings, check the design and define the next steps.

If your design partner did not set up regular calls, we recommend you take this initiative. This way, you’ll ensure the product is designed and developed according to your requirements.

2. Stay in touch daily

It’s essential to have daily check-ins to feel connected with your remote UX company design team. If they have questions, you can help them quickly solve their challenges.

Daily check-ins help keep the team on track and resolve minor challenges that would otherwise become significant issues.

3. Get help with product launch

The work on the product is not finished when it’s fully designed and developed.

The product release requires attention to detail and dedication from design and development teams. Therefore, we recommend getting help from UX design studios during the last step of the product development process to ensure a smooth and error-free product launch.