Top 13 UX Research Agency
UX research agencies help you get insights into the users’ perspectives and work towards creating a product that will leave lasting impressions. To aid you in getting the most out of our investments, we present a list of the 13 best firms on the market right now.
As experts in the field, we have analyzed what makes a great UX research agency, selecting top-notch candidates based on their services, experience, and achievements. In our guide, you will also learn valuable advice on what to look out for to find the most suitable company for you.
If you would like to shorten your pursuit of the finest UX research companies, feel free to contact us to get started on your project. Our UX research specialists have decades of collective experience delivering impactful solutions.
Top 13 UX research agencies
Limeup
Limeup is an award-winning UX research company that provides clients with pioneering solutions that speak to the users. Our team of dedicated experts keeps a hand on the pulse for modern trends and takes a tailored approach when handling every unique project.
Reach out to Limeup team and discuss any UX research challenges you might face.
We prioritize acquiring in-depth analytics about clients’ end users, allowing us to make well-grounded decisions when creating a solution from the ground up or redesigning an existing product. Within our leading design services, you can find a wide range of offerings, such as:
- UX design
- User research
- User interviews
- UX audit
Limeup’s team includes 70+ skilled designers and researchers qualified in modern techniques and cutting-edge tools. We offer a human-centered collaboration approach and never shy away from delivering additional services like digital strategy, web design, user interface creation, etc. Delivering a well-rounded solution that will bring tangible results is our focus when working across various industries:
- Healthcare
- Fintech
- Real Estate
- iGaming
- Edtech
- Web3 & Blockchain
If you’re looking for a UX research agency that can understand your requirements and gather meaningful insights, fill out the contact form and receive a free consultation with our experts.
Make it Clear
Make it Clear was founded in 1991 and has offered a wide range of services, from UI UX design to digital product marketing. They have over 30 years of experience powering digital products for global businesses.
Its work approach is based on the name — to make it clear for its customers with future-proof and well-considered decisions. The provided services are divided into two groups: UX audit and packages of offers, from user persona criteria to UX research.
Operating on the market for many decades, Make it Clear has established a work approach tested over the years — “Definition, Solution, Implementation, Optimisation”. Cambridge, University Press & Assessment, and Shamphaus trust it with their projects.
designial
Designial is a research firm with extensive expertise in user-facing products that can bring more customers to startups and Fortune 500 corporations. The agency was founded in 2017 by Raj Adhav, the UX expert and mentor. For 6+ years of work, the Designial team of researchers, designers, and other experts have created 200+ projects.
They offer UX design, digital transformation, UX analysis & testing, consulting, and web development services. With each offering selected, their team provides clients with a deep understanding of the users’ needs, behaviors, pain points, and expectations.
Since 2017, their team’s experience and expertise have earned the trust of many organizations, including Citibank, Kohl’s, and Boston Scientific.
Caboodle
Caboodle is among the notable UX research agencies based in London that offer subscription services depending on the business’s requirements. While keeping their deliveries this way, the agency provides an efficient way for clients to interact with the contractors.
It usually works in defined niches: crafting B2B web applications for financial, AI, and SaaS industries. The founders believe that their subscription model is an effective way to deliver digital services within advanced analytics. There are three pricing standards:
- Signal,
- Pathfinder,
- Pathfinder Plus.
Typically, businesses can contact the team for usability testing, creating a logo, improving web app features, etc.
Fuzzy Math
Fuzzy Math is one of the finest UX research companies that offer their clients innovative and user-centered services. It believes in providing customers with the desired solutions. Among the primary services clients can apply for:
- Digital Product Strategy,
- UI design,
- UX Organization Design,
- UX Training & Hiring.
Their dedicated team specializes in various UX research methods that help their partners to win the market and more customers. Since 2009, their motivated tech specialists have gained a broad background in nearly seven niches.
Fuzzy Math has developed a proven and efficient work process that has earned the trust of numerous clients sharing its values. Their robust client list includes Microsoft, BlueCross BlueShield, Allstate, and SAP Fieldglass.
Moka
Moka has provided web & mobile applications, branding, digital products, research services, and other solutions for global clients since 2012. Since this team began the journey, they have been helping startups and established enterprises to implement their ideas into reality creatively.
Moka’s specialists focus on collecting data to craft future-proof solutions that help businesses clearly understand their customers’ needs and desires. They gained trust through the human-centered approach for providing the best possible user experience and extensive background working with multiple industries and occasions.
Its rich portfolio includes collaborations with Lunaphore, Basepaws, Tomplay, and Yamo.
COBE
Founded in 2012, COBE has a strong team of UX consultants and provides complete services in various industries. While focusing on crafting skillful digital solutions, this award-winning UX studio resolves complex challenges aimed at product development, design, and strategy.
COBE’s team of over 90 specialists, including UX researchers, provides personal and customized journeys for every client with any request. As for UX services, the research delivers quantitative insights about end-user groups, habits, user behavior, preferences, opinions, etc.
COBE assists mainly midmarket organizations and enterprises; for the last 10+ years, they have crafted projects for worldwide corporations Vodafone, FYEO, and BWM.
Lollypop Design
Lollypop Design is one of the US-based UX research agencies that began its journey in 2013 and grew as an international agency with 30+ global awards. It has become an expert in UX solutions with over 300 clients and offices in four countries: India, USA, UAE, and Vietnam.
Their UX experts provide services across usability testing, custom application, research, design and development, and more. When tackling challenging tasks, Lollypop Design focuses on cooperation with the customer, and the whole work process is built around the client.
Its talented team has already crafted solutions for numerous small and medium-sized businesses as well as enterprises, including Cisco Systems, Intel, Burger King, and Vodafone.
Ailleron
Ailleron was founded in 2007 bringing over ten years of experience to the table. It offers multiple services, covering clients’ needs for user research, prototyping & testing, designing, usability testing, and dozens of other benefits.
Ailleron is a specialist in the financial industry, but they also cooperate with consumers in other areas. Since 2017, their team of specialists has crafted 58 projects. There are three main focus directions: UX, UI, and content, which are implemented with proven over the years adaptive approach.
Its client-first and passionate style of cooperation has gained trust among over 100 clients globally. Ailleron has a proven track record of successful projects with world-famous corporations like SGB Bank, BNP Paribas Leasing Solutions, and others.
Intechnic
Founded in 1997, Intechnic helps its clients increase conversion and reach business goals with outstanding user experience. It creates solutions that deliver value to the end users and cover their pain points. The team performs several types of tasks related to user research:
- UX Audits,
- User Testing,
- Customer Interviews,
- Customer Personas,
- User Journeys.
Intechnic UX researcher team believes that quantitative and qualitative user behavior analysis allows us to eliminate inaccuracies and offers end users data-driven insights based on their personalized experience and needs.
Equipped with 25+ years of experience in the market, Interchnic’s team worked with numerous clients. Namely, during the cooperation with Concordia Plan Services (CPS), their team enhanced the user experience, leading to a customer approval rating of 92%.
JLOOP
JLOOP is a leading user research company that Jay Dysart, Jennifer Christopher, and Greg Stratford founded in 2001. Their vast selection of services is aimed at helping clients reach their business goals with impactful designs and software. Regarding UX design, its team focuses on user insights gathering, brand, and content strategy so the end-users receive solutions based on their wants.
For over 20 years, their team worked in various niches, mainly focusing on midmarket and enterprises and covering startup projects. However, JLOOP’s clients can avail themselves of services such as development assistance, social integrations, visual design, and more.
They prioritize innovations and advanced solutions for daunting tasks; numerous organizations like IBM, ING, and American Council for Exercise trust their work approach.
Hallwil
Hallwill was founded in 2016 as a subscription-based agency offering UI UX design and specializing in crafting no-code websites and providing user-centric research services. It was formed with tech specialists with diverse experience working in various niches. As a result, Hallwill has a robust portfolio, and its Clutch rate is 5.0.
Hallwill’s firm has already launched 125 projects for small, mid-market businesses and enterprises. Two groups represent its services:
- Design & Dev packages,
- Product development.
Although it offers to craft solutions for UX/UI design requirements, it assists in web flow and no-code development for Shopify and WordPress. Using deep data mining, Hallwill value future-proof decisions and fast growth. If a business applies for its services, the average time for the product development process takes from 1-8 days.
TeaCup Lab
TeaCup Lab is a Madrid-based UX research firm that bases its approach on defining the “why” of each project. As a result, it allows their team to provide in-depth analysis before crafting the solution and guarantee the customers’ actionable insights toward their goals.
TeaCup Lab’s clients can apply for multi-services, including UX evaluation & testing and product design & innovation. Prioritizing the most actionable methods of defining the end user’s needs, such as online surveys and focus groups, their team provides outstanding user experience research.
They’ve worked with numerous world-famous clients like Google, BOSCH, and Santander.
Which agency is the best for UX research?
Qualities of the best UX research company.
There are certain qualities that distinguish a top provider from run-of-the-mill vendors which may not be as obvious to businesses who lack experience in searching for companies. Here is what you should generally look out for:
Expertise.
A top UX research team has a professional approach to the UX process, from usability testing to evaluation. The qualifications of their staff allow them to gather the right data, analyze it effectively, and communicate the findings in a clear and actionable way.
Skills.
A UX researcher needs to be proficient in both basic techniques, including user testing, usability evaluation, user interviews, data mining, and keep up with technology, expanding their capabilities. By reviewing the projects they have participated in, you will understand the skill set they have.
Experience.
Years of proven experience means they have an established and efficient methodology and a deep understanding of how to deal with arising challenges. It allows them to tailor their research methods to the needs of their clients.
Partnership.
A good agency is, first and foremost, a partner for its clients, not just a service provider. They try to understand their client’s needs and commit to doing their best to make their work worthwhile.
Growth.
Successful user research agencies foster a culture of innovation and growth. They follow the trends and are committed to continuous learning, regularly attend conferences, and conduct internal knowledge-sharing sessions.
The cost of hiring UX research companies
According to our research, the price for the UX research service varies from $25 to $300 on an hourly basis, depending on the agency’s offers, experience, timing, budget, etc.
Primary points of cost formation while partnering with UX research companies.
Additionally, Clutch’s research indicates that average projects cost $10,000 to $49,000. To get more profound in this question, we outlined the primary points to consider when planning to outsource services from a user research agency.
Range of services
Companies that deliver user research and related services may set the price depending on the set of offers. Typically, clients can apply for:
- User testing
- User-centric strategy
- Product validation
- Prototyping
- Market and competitor research
- A/B testing
- User journey maps, etc
Notably, some of the top UX research companies provide monthly subscriptions as a scope of services, and the client can decide which level of support they need. For instance, paying for the digital strategy is unnecessary if you require the target audience’s analysis.
Project’s complexity
This point covers several aspects simultaneously:
- UX research methodologies
- Scope of work
- Business’s unique requirements
- Industry specifics
There are multiple methods of analysis depending on the qualitative or quantitative research. It determines the amount of work the team will do, such as user interviews, card sorting, first-click testing, etc.
When discussing complexity, we also mean the team’s work within UX research firms, product managers, and customers’ timelines.
Location
The pricing depends on the agency’s site; similar services vary due to the headquarters. The information from various sources shows that the price for such services varies from less than $25 to over $300. Such a correlation is based on the standard of living, average salaries, and other countries’ specifics.
How can a UX research company benefit my business?
Benefits of UX research companies.
As the Amazon report says, developers spend 50% of their time reworking pre-existing errors. Moreover, its cost is 100x more than if you had conducted deep research to prevent the product from not meeting the end users’ needs. Here we will cover more advantages your business can receive when partnering with user research companies.
Grow in revenue
Every dollar spent investing in user experience returns $100. The primary purpose of such research is to receive insights about your clients to provide them with a desirable user flow.
To keep it simple, the more your product meets end users’ requirements and covers pain points, the higher the revenue and customer loyalty will be.
Save time and resources
Crafting a product with the best UX research companies based on a general understanding of what value it drives for your clients may become a total failure. Imagine spending thousands of dollars to deliver development with no target audience. Sounds stressful, isn’t it?
User experience research lets you clearly define what your users expect from products or services and deliver them pleasant-to-use solutions at a minimal cost.
Remain competitive
Your place in the market depends on how relevant the user journey you provide for your clients. Therefore, you will constantly deliver up-to-date products and services, increasing user satisfaction.
A competitive analysis provided by a user research firm lets you get insights about improving current products and services due to the market and users’ demands.
Make informed decisions
When you craft or redesign a product and make changes with the help of UX audits and other services, it becomes a piece of cake. With methods like contextual inquiry, you will receive a clear view of how users see the product, what they expect and want to avoid, and how they interact with the solution.
How to choose a UX research agency?
Once you settle for a list of candidates, you need to keep in mind a few things to properly evaluate them. We’ll examine the most significant points to consider when selecting a user research company.
- Testimonials and reviews. It’s preferable to use independent assessments from services like Clutch and GoodFirms. Pay attention to the rate and the challenges faced when conducting services like A/B Testing and others.
- Scope of services. Ensure the agency offers various options according to your requirements, like marketing research or UI design.
- Communication. Check the response time and team’s proactivity in resolving issues before you sign a contract.
- Pricing. Ensure the provided services are aligned with the stated budget without hidden fees.
Experience. In defining user needs, it’s vital for an agency to be aware of the peculiarities of your industry and have relevant case studies and expertise.
Looking for a UX research partner?
In our guide, we have covered everything you might need to know to collaborate with a reliable partner. You can choose from the user research companies on our list of 13 best candidates or continue your search independently. With the valuable tips you have learned so far, it won’t be much of a hassle anymore.
If you want to get started on your project, consider reaching out to Limeup. Our motivated team has 10+ years of experience in crafting valuable designs that drive revenue and engagement.
Contact us and we will define how user experience research can accelerate your business.