Custom healthcare platform and mobile app design and development
Product Manager, UX Researcher, 2 Product Designers, 2 Back-end and 2 Front-end developers, QA
70+ screens and adaptive versions
MedFlux is a German medical startup located in Düsseldorf that helps private and state hospitals optimize their processes and reduce patients waiting time.
We partnered with MedFlux to design and develop a new, more effective appointment scheduling system for a hospital.
Our team has worked on a web application for doctors that would enable them to optimize their workload. We’ve also worked on a mobile application for patients that displays the appointment details, including the doctor’s name, appointment date, time, and hospital address.
As a result of the collaboration, we designed and developed a platform that significantly reduced waiting time for patients. The updated hospital's appointment scheduling system helped optimize the available resources and allowed doctors to spend more time with every patient.
A new mobile application and an interface for the hospital TV enabled registration for those patients who could not use the app.
We discovered the most efficient ways for users to accomplish their goals by completing the discovery phase. We then organized content into the information architecture that allows users to adapt to product features and quickly find what they look for.
The registration process
There is a simple and intuitive process for registering hospitals and adding doctors and their specializations. Medical registrars register patients and assign appointment priority based on their needs. The system then matches available doctors with patients automatically.
The live queue
The appointment scheduling system ensures that every doctor has three patients. So doctors are not overwhelmed, and patients do not have to wait for a long time. When the hospital staff confirms the registration, patients receive appointment numbers. As a result, the waiting line is shorter, and patients are informed about how long they should wait in a queue.
The statistics show the productivity of each doctor and help decide how to allocate resources. This way, hospitals can distribute their resources more efficiently. For example, hospitals can hire more medical professionals if there are not enough doctors.
I was impressed with the level of commitment and professionalism that the team demonstrated in all phases of the project. Their biggest strengths are their agile approach to problem-solving and willingness to adapt and implement new ideas.