How to Choose a CRM Software Development Company in the UK? (2026)
Evaluating providers to select a reliable CRM software development company is demanding. The UK market has hundreds of them, so our experts investigated 200+ vendors providing similar offers to assist you in choosing the one that has solid experience, industry, tech proficiency, and approach for cost-effective cooperation.
Our comparison of partners for CRM software development services is based on ensuring they have a proven track record, strong reputation, enhanced security practices, and excellent communication skills. You can use our review when selecting a contractor as specialists from our custom software development company are comparing vendors thoughtfully.
To boost and simplify your selection process of CRM software development companies, we gathered tips to opt for a vendor, average prices for coders in the United Kingdom and questions to ask. Let’s dive into the list of firms that can create bespoke customer relationship management solutions.
List of UK-based CRM software development companies
Founded: 2017
Headquarters: London, United Kingdom
We are a custom CRM software development company that has delivered 200+ projects for international clients. They turn to us to centralise clients’ data with a single and efficient system, automate lead tracking, upselling opportunities, enhance user experience, and gain new revenue streams.
With Limeup, our customers can remain competitive in the most demanding markets. They access an in-house-like experience for a tailored CRM platform, the ability to integrate it with ERP and other tools, automation of manual processes, and more.
Key services:
Industries:
Why choose us:
We at Limeup have 80+ middle and senior developers with an extensive background in delivering custom solutions that fulfil business needs, empowered by strong security. Agencies’ sales teams gain an advantage in increased conversion rates and advanced analytics for better decisions and campaigns.
Select case studies:
- Kaukraft, a German firm, tasked us with creating a tailored CRM system to improve their sales and overall operations. We made a user-friendly and rich-in-feature platform with a dashboard for KPIs, store management, and more.
- One of the edtech leaders, Inventor, required a complex CRM programme that addresses its challenges in administration workload (which was reduced by 40%) and large amounts of student records (over 10k after the launch).
- Take a look at the full catalogue of works.
Evinent
Founded: 2010
Headquarters: London, United Kingdom
Evinent is the reliable provider of CRM development services that are aligned with businesses’ structure and needs. It serves clients who need migration, both cloud and local, customisation for a better work environment and new features, and ongoing support as well.
The company focuses on enterprises, with 78% of its projects dedicated to them, but also works with small and medium-sized firms. As for the creation process, it takes 6 steps: from requirements analysis to development and more.
Key services: Custom CRM software, legacy modernisation, eCommerce search solutions, etc.
Industries: Healthcare, eCommerce, retail, HRMS, and manufacturing.
Why choose them:
Evinent uses a security-first approach and is aimed at optimisation, which is depicted in 20+ legacy projects it has accomplished. It also has two products — Evinent Analytics and Evinent Search — which are used by eCommerce firms.
Select case studies:
Across the success stories, site visitors can review various products, for example, a CRM creation for a Central Asia business.
Square Root Solutions
Founded: 2017
Headquarters: London, United Kingdom
The range of custom CRM software development services from Square Root Solutions is backed by 150+ projects delivered and experience of working with Zoho, Salesforce, and Microsoft Dynamics. It builds systems from scratch, enhances modules and extensions, migrates CRM, integrates support systems, etc.
Talking about the technologies, there are mobile, back-end, front-end, clouds, DevOps, and many others, all maintained by skilled engineers. Square Root Solutions also deploys information about the cost, compliance, scalability, and other nuances on its site.
Key services: CRM software development, innovative development, design, mobile application, etc.
Industries: Education, fintech, etc.
Why choose them:
With honesty and integrity as core values, Square Root Solutions is the hustle-free provider that works with Agile, Waterfall, and DevOps methodologies, fostering collaborations for the long term.
Select case studies:
Checking on portfolio examples, there are detailed cases that describe every moment from the niche to challenges, features, and more.
Cool Code Company
Founded: 2008
Headquarters: Nottingham, United Kingdom
Amidst CRM development companies represented in England, Cool Code Company busts myths about these systems, showcasing that they are affordable for SMEs and can be more cost-effective than off-the-shelf ones.
The Managing Director, Tony Hearn, had a lot of passion about the development niche when he created Cool Code Company, and it continues to work on this motto. As it is noted on the website, team members “…build solutions to problems.”
Key services: Bespoke software, software support, etc.
Industries: HR, manufacturing & engineering, eCommerce, etc.
Why choose them:
The agency is aimed at achieving business outcomes and it promises to be dedicated to a project for the private and public sectors. A personal approach allows it to contact both enterprise-grade and small corporations.
Select case studies:
The portfolio of works called the “Testimonials” page reveals collaborations with brands like MNT, Eco Power Direct Limited, and more.
Softomate Solutions
Founded: 2022
Headquarters: London, United Kingdom
Looking for the best CRM software development company that has a presence in the UK and Asia, you can find Softomate Solutions, which has it with basic and advanced setup, industry specifications, mobile apps for CRM, SEO add-ons, and more.
The products it develops are “futuristic” and are focused on future growth instead of just meeting today’s needs, which will definitely change because markets are evolving constantly. Softomate Solutions also made some products like Whappy, a chatbot, and The Handyman, an AI-powered CRM.
Key services: Web development services, custom CRM development, AI development, etc.
Industries: eCommerce, creative, construction, recruitment, etc.
Why choose them:
Softomate Solutions clearly understands the challenges behind business processes and how they can impact overall efficiency. Customers can also receive help with the testing service for performance and strategy.
Select case studies:
There are some websites and app samples in the catalogue of works. Visitors can visit them and check how it looks now.
Whiz
Founded: 2008
Headquarters: Harrow, United Kingdom
This brand is known for understanding how businesses can benefit from CRM and what to do with it, leveraging innovations at the same time. Mr Nilesh Patel is the founder of Whiz, making it one of the custom CRM software development companies that create minimalistic products.
The “minimalistic” stands for effectiveness in the way it empowers selected aspects of an organisation, so the crew build only what is needed and what brings value. There is a vast number of technologies they are proficient in, like Shopify, Magento, .NET.
Key services: Mobile, cloud, CRM, Microsoft, etc.
Industries: Legal, educational institutes, social media, advertising, etc.
Why choose them:
The team behind its back is responsible and led by delivering the desired results for customers. 90% of new projects are started because of the word of mouth from previous clients, which indicates their dedication to work.
Select case studies:
All the achievement records are divided into some categories, like PHP, CMS, and so on. Among the clients’ names, visitors can see MissingX, DNS accountants, and others.
Pretius
Founded: 2006
Headquarters: London, United Kingdom
Our pre-vetted list of CRM software development agencies with a British office includes Pretius, which offers design, coding, sales and workflow automation and management tools.
As for the approach used, Pretius creates only purpose-made solutions with wide centralisation for all the data coming into a single CRM system, simultaneously paying attention to niche specifications.
Key services: Tailored CRM, sales processes automation, custom app development, etc.
Industries: Telecommunications, banking and insurance, transportation, etc.
Why choose them:
The agency is ISO certified and ensures the highest level of data protection. When it comes to customer service, it provides full support, covering all possible ways a CRM can benefit a company: better analytics, client retention rate growth, etc.
Select case studies:
While investigating its completed projects, visitors can check descriptions of partnerships with T-Mobile Poland, Santander Bank Poland, Munich Re HealthTech (MRHT), and others.
Chilliapple Limited
Founded: 2008
Headquarters: Royal Tunbridge Wells, United Kingdom
Assisting global businesses, this CRM software development firm has a wide range of offers, for example, it delivers consulting, AI/ML for CRM, mobile and web creation, and more. The journey of Chilliapple Limited started when Nick Sharps and Lokesh Gupta decided to start a company that brings mastery of development and valuable results.
Now, the agency enables niche-focused solutions, empowering emerging technologies. Chilliapple Limited is active on social media like LinkedIn, so visitors can get informed about its attendance at conferences, sharing experiences, and more.
Key services: App development, AI, bespoke solutions, etc.
Industries: eCommerce, fintech, etc.
Why choose them:
Chilliapple Limited leverages the best out of offers in England, featuring partnerships and especially a strong focus on eCommerce. It truly understands what stands behind successful CRMs and how it can help to reach better opportunities.
Select case studies:
The description of the project portfolio is filled with information about clients, partners, tech stacks, services, integrations, and other data that draws full pictures of what was done.
Eleventh Tech
Founded: 2018
Headquarters: London, United Kingdom
Eleventh Tech is among CRM software solutions providers in the UK that are problem-solvers and not just vendors who start the project without asking, “How can this product enhance your business?” From implementation to integration, there is maximum impact through services, supplying CRM for operations, analytics, and collaborations.
It answers various struggles of startups and enterprises, mid-sized organisations, “keeping small details in consideration,” as we can read on the site. At Eleventh Tech, there are three cooperation models of choice, covering dedicated development team, staff augmentation, and tech partner.
Key services: Custom, mobile app, web design.
Industries: Fintech, social media, healthcare, etc.
Why choose them:
The solutions delivered cater to unique needs, and the firm ensures the quality is high with QA tools. It knows how off-the-shelf products can fail to be aimed at custom requirements, and that’s why they choose to deliver tailored ones.
Select case studies:
From the case studies posted, visitors can see various projects, for example, a CRM for B2B presales.
PNN Soft
Founded: 2001
Headquarters: London, United Kingdom
The team of enterprise CRM developers in the UK is proficient in pharma, healthcare, and finance systems with core functions that make customer relationships efficient. As for the information our experts found online, PNN Soft has its applications in 150 countries worldwide.
It allows the firm to operate not only in Great Britain but also across Asia, the USA, and other locations. PNN Soft also has its products aimed at different industries, for example, inCarDoc, ClubKit, Health diary, and many others.
Key services: Custom software development, research and development, QA and testing, etc.
Industries: Auto and transport, finance and banking, etc.
Why choose them:
Leveraging its knowledge for over two decades, the software supplier specialises in full-range coding. Whether it is a multi-layered, challenging CRM programme or a smaller one, PNN Soft will handle it.
Select case studies:
Flexibility, power, creativity can all be found in the project spotlights that highlight advanced and dynamic software.
What is a CRM software development company?
The software development companies in the UK with expertise in CRM creation build and design tailored management software for clients relationship administration. They also integrate various third parties to enhance operations with ERP, payment, etc. Other services include data migration, ongoing maintenance, and customisation.
As the global market of CRM is predicted to reach ~£122.4 billion (the original number is processed in USD), more businesses decide to implement this solution to gain a competitive advantage. That is why choosing a reliable vendor becomes a priority for them.
Providers understand custom workflows and the need for centralisation for small, medium, and large organisations. With CRM, it enables them to open up to more personalised customer experience, respond to changes and new needs quickly, analyse reports and make better decisions.
Now, let’s explore the tools that such vendors use to bring the desired results to their clients.
Typical tech stack for CRM projects
The selection of instruments and technologies used by a CRM software development company defines its scalability, overall performance, the level of customisation and simply if you will benefit from this solution.
Here are the core technologies coders implement for a CRM system that will 100% be aligned with your specifications:
- Front-end: React.js, Angular, React, Vue.js.
- Back-end: Python, Node.js.
- Data management: MySQL, PostgreSQL.
- Cloud computing: AWS, Google Cloud, Azure from Microsoft.
- Integrations: GraphQL, RESTful, MuleSoft.
It is essential to note that the tech stack will depend on the custom needs of your organisation, the industry you operate in, and even your geographic location, as England has strict rules for healthcare, fintech, and other niches.
How to compare CRM development providers in the UK?
When choosing CRM software vendors, there are a few crucial factors to be considered for the proper choice. If your estimation is complete, you will find a contractor with reliable tech proficiency, capabilities, and experience.
Here, you will learn about the measurements our experts used in comparison of pre-vetted companies, which prove their efficiency in defining premier providers.
Company size
The number of team members who can deliver CRM development services defines their flexibility and speed of creation, as well as how many roles they can cover (quality assurance experts, designers). Here is the explanation:
- Boutique agencies provide more precise communication and they will (likely) focus only on your project.
- Larger firms can handle enterprise-grade products with complex operations and a high level of customisation.
If you would like to start with an MVP — a basic solution with core features — or you have a limited budget, then a small team is your bet. If your CRM system idea is advanced, and you have tight deadlines, then you can consider choosing a provider with large teams.
Industry specialisation
Comparing CRM software development agencies, you will also focus on their niches specialisation. In the list of vendors above, you can find this section “Industries” which reflect on markets the firm primarily works with.
Each area has unique needs and regulations, for example, healthcare is one of the most crowded and strict ones, so hiring a vendor with reliable experience, you will receive risk-free cooperation. These teams are proficient in the tech stack, keep their hands on the pulse of trends, know the security concerns, and leverage their experience for excellent outcomes.
Reviews testimonials
While selecting a firm for CRM software consulting and development in the UK, checking reviews from their previous customers will help you to prove this agency is trustworthy. Commonly, testimonials posted reveal details about timeframes, communication, work approach, the quality of results, and more.
Our experts compared providers considering reviews published on independent sources where the company leaves feedback and has to verify it within a video/voice call or else.
Sources like Clutch include detailed descriptions with overall rating. For example, Limeup has 5.0 rate and over 10 testimonials, and Evinent has 4.9 rate and 8 reviews.
Case studies proven results
The proven track record is vital for the vendor of your choice as you will see the real examples of solutions they delivered. Comparing agencies, you will be able to define whose methodology suits best, what business problems were solved, values achieved, and more.
Success stories contain samples of launched CRM systems that serve the client’s purpose. Moreover, it is preferable to pay attention to the data that proves outcomes, like, “A custom CRM solution reduced manual workload for workers by 45%.”
Use these criteria for comparison, and you will find a bespoke CRM software development company in the UK that understands your unique requirements and can deliver a product that is 100% tailored to your organisation needs. For now, let’s move to the choosing process and what steps it takes to make the right choice.
How to select a UK CRM development company?
Opting for the top of the heap amidst firms that supply CRM systems is a vivid process that incorporates your efforts to ensure that an agency has reliable services, background, and doesn’t fake online testimonials — it is a lot to do.
Using pre-selected lists — like this one you landed on browsing for CRM software development firms — simplifies opting for a contractor. Still, there are some steps to be taken (and which our specialists mastered) in order to make it certain that the agency is your best bet.
Evaluate technical skills
CRM system development requires specific knowledge from a provider, so during the selection process, it is advisable for you to pay attention to their tech proficiency in programming languages, libraries we’ve featured above.
As coders’ responsibilities include customisation, connection with third-parties, data management, and more, you need to check their expertise regarding features they can create and security solutions. Typically, such information is disclosed in case studies.
Assess communication process
Cooperation based on transparent communication will be more effective and reduce the number of possible issues. When comparing CRM development companies, take into account how clearly a contractor sets the process, answers your emails, reaches to questions and explains tech jargon.
Ask a CRM software solutions provider about their protocols, what tools they use, and if they have high-quality documentation. It can be done through the initial consultation or you can examine the website and search for the work process explanation posted.
Check integration experience
As you are searching for a custom CRM vendor who can make tailor-made software, it is essential to ensure they are capable of integrating third-party apps that will enhance your operations.
The statistics say that most adopters are salespeople, with 80% of usage. Still, marketing with 46% also benefits significantly. The way to accomplish it lies in connections like with HubSpot, SAP, eCommerce platforms, so you need to verify that a vendor has successfully implemented such integrations.
Review security standards
Your CRM system will store customers data, so you have to hire a vendor who can protect it wisely in order to keep your clients loyal. Typically, a reliable CRM software development firm will publish information about their security practices implementation, for example, RBAC, 2FA, data encryption, and so on.
Sometimes, you can also find this information when evaluating real work samples, or by asking the IT supplier directly.
Red flags to avoid when choosing a provider
You have to arm yourself with the full information about the selection process, so our experts prepared a list of watch-outs that can appear before you dive into cooperation and invest your money.
🚩 They don’t have any proof of concept
If you are searching for a CRM development company, or maybe you would like to expand your project to mobile app development companies in the UK as well, and see no skills adoption in the portfolio, it can be a sign to stay away from this contractor.
🚩 They depict a blurry development plan
When you ask about the SDLC common for their work style, the firm has nothing to answer. There is no strategy behind offers — so you will rarely see any of the desired outcomes in this collaboration.
🚩 They have unclear rules for IP
Intellectual property is one of the vital parts of cooperation with a British CRM creating company. Ignoring them, the provider can lead you to legal issues, so if they can’t explain and prove that the ownership over the whole project and final product is yours, it is a big stop sign.
Following the stages we outlined and being aware of red flags, you will avoid any issues with opting for CRM software consulting and development in the UK.
How much do CRM software development services cost?
For the current year, the price for CRM creation starts at £10,000 and can go over £300k depending on the project requirements, level of customisation, tech stack choice, and more. In this piece of material, you will learn what impacts the final cost, common rates.
Here is a simple table that reflects the CRM software solutions’ fees:
| Level | Features | Estimated £ |
| Simple |
| £10,000–£49,999 |
| Mid-level |
| £50,000–£149,999 |
| Enterprise-grade |
| £150,000–£300,000+ |
We have named the crucial functions for CRM software solutions, and additionally, you can expect to be charged for components that we will consider in the following part of this article.
Factors that influence pricing
Would you like to get acknowledged about the core elements that follow price formation for your tailored CRM platform to make better decisions? Here are the 4 main ones:
- Functionality complexity. Emerging technologies like Artificial Intelligence have a wide representation in CRM, as enhanced analytics, but they also cost more.
- The level of proficiency. Working with UK software companies, you will meet various team compositions, from juniors and middles who charge in moderate ranges to seniors who can handle large projects and receive more payments.
- Flexibility and scale up. The more users you add to your CRM, the higher the price will be, and sometimes, it can be managed within ongoing support.
- Hidden costs. When budgeting, you need to include 15%–20% for the ongoing maintenance from the overall price, as well as training expenses, team expansion, and more, which you can discuss with a CRM software development agency of your choice.
Pricing models used by UK development firms
Evaluating the budget for your cooperation with CRM creators, you will find out that there are some pricing types which are common for almost all England-based providers. Choosing a contractor, you need to examine the benefits and downsides of every approach.
Below, you will find the core ones:
Guided by this information, you will find the top-tier and fitting option that suits your capabilities of investing in CRM, and using the catalogue our specialists provided, you will find the vendor who meets your needs.
What to ask a CRM software development agency before working?
It is vital to ensure that your tech partner aligns with your security, cultural, and purpose visions, and the premier way to do this is during the initial call we mentioned in the “how to” section. Let’s check out what concrete questions will reveal the information you need to know before diving into cooperation.
Technical expertise
The tech proficiency defines how well your solution will work and if it will meet your demands for features, so before you hire software developers, ask them:
- Can you share the tech side of the most challenging CRM-related project and how you overcame hardness?
- What stack and tools do you use for CRM development?
- What key features for a CRM system do you recognise as the most important?
Project management and communication
The cultural and vibe fit is as vital as the previous aspect, so here are some quizzes that will help you identify if the engineer is reliable for your use cases:
- Do you prefer Agile, Waterfall, Kanban, or other methods?
- How do you prioritise tasks for large CRM projects?
- How do you make sure that the launch will happen on time?
Post-launch support and maintenance
This service was mentioned a few times, so you know about its value. Here, let’s check out the questions required:
- What is your approach for ongoing maintenance?
- Do you offer product fine-tuning and adding new features?
- Will you deliver 24/7 support for my solution?
This unified list of questions for CRM software development companies focuses on three crucial moments of each cooperation. Following them, you will be assured that the supplier in front of you is not only experienced in CRM coding, but also can take responsibility for outcomes and promises.
Looking for a UK-based software development company for CRM?
Choosing a CRM software solutions provider can be overwhelming if you don’t have a guide through thousands of companies online, but now, after reading this article, you are armed with all the information about seasoned tech partners, their offers and their capabilities.
If you would like to jump into the cooperation with a competent and experienced vendor, consider reaching out to Limeup. Our team is ready for new projects, and we will dedicate 100% of our efforts to building a CRM programme that works towards your needs.
FAQ (choosing & comparing)
Why choose a UK-based team for CRM development?
The United Kingdom is the recognised IT hub with seasoned developers and fluency in English. The location makes it accessible to almost all countries across the globe, especially for the nearshore model.
CRM software consulting and development in the UK differs from other countries due to local demands for the quality of services, so you can be assured that these companies have the highest standards of work.
What should I check before choosing a partner for CRM development?
Here is a simple checklist for you to establish that this provider meets your requirements, has a reliable industry experience, and matches your cultural fit.
Use shortlists Investigate portfolios Review testimonials Apply for a free call Ask about price and termsWhat’s the difference between hourly rates and fixed-price CRM projects?
Hourly rates are calculated according to the time coders, designers, QA spend on your product creation, and it is more flexible as you are able to change requirements for functions and add new features.
The fixed-price approach is more predictable as you pre-define the cost, but at the same time, the scope of work can not be changed during the collaboration. When comparing companies, it is advisable to check if your requirements are clear so you can make the price certain, or you will need some adjustments.
Is it better to work with a large agency or a smaller boutique company?
You can benefit from both enterprise-grade and small firms, depending on your needs and preferences. Large providers with over 250 employees can handle large-scale product creation. Smaller tech partners are more dedicated to your project and distribute flawless communication.
