Warehouse Management Web Platform Development (Case Study)

Project Plan

Task

Web platform and admin panel

Team

PM, Business Analyst, UX Researcher, UI/UX Designer, 2 Front-end Developers, 3 Back-end Developers, QA, DevOps

Duration

7 month

Scope

60+ screens

Overview

Our long-term customer, WareSync, tasked us with the creation of a web platform and admin panel that will facilitate inventory management, streamline order operations, and enhance efficiency and resource allocation. Additionally, it had to be user-friendly and intuitive so that admins could effortlessly and quickly complete tasks.

During our cooperation, we conduct in-depth research through the logistics niche, business unique needs, and issues that need to be solved with our solution. Our team of developers, designers, DevOps, and QA worked on this backbone software for WareSync to present the client with a reliable web platform on time and within budget.

Deliverables

Results

Limeup was tasked with the development of a web platform that will support and optimize the day-to-day operations in a warehouse, so as the result, we created a system that handles all the workflow and we achieved 99.95% uptime under load with scalable AWS infrastructure.

WareSync wanted to receive the custom product with the ability to scale it up as the business grows and satisfy users, so the platform resulted in improved vendor onboarding which reached 2x speed, as well as this system processed 1m+ stock updates in the first 3 months after we launched it.

Dashboard

Tracking

Inventory

Invoices

Stats

Mobile adaptation

Dashboard

Tracking

Inventory

Invoices

Stats

Mobile adaptation

Information Architecture

Since IA is vital for effective workflow, we dived deeper into the way users use to browse data, so that the information is structured well, remains usable and visible, admins can access data through categories of inventory, invoice, and other which are essential for their daily work.

When it comes to the architecture for efficient workflow and performance, our experts implemented a service-oriented back-end using NestJS and GraphQL for reusability and scalability needed for our client. Therefore, the architecture is developer-friendly and ideal for such a complex system.

Information Architecture

Technologies We Used

For this project, we focused on strong and effective programming languages and tools for dashboards and real-time updates, and scalable infrastructure:

Front-end

React.js

Back-end & API

NestJS

GraphQL

Data & Realtime

PostgreSQL

Redis

WebSockets

Infrastructure

AWS

Docker

Integrations

Firebase Auth

Stripe API

Security

As WareSync stores a wide range of sensitive information, we ensured to protect the data on every level, from inventory details to inbound and outbound logistics, order fulfilment, and employee personal info:

Firebase Authentication used for secure user identity and access management.

Infrastructure observability and threat monitoring via AWS CloudWatch.

JWT-based role permissions on backend via NestJS.

PCI-compliant Stripe API integration for safe billing operations.

All WebSocket connections are secured with token authentication.

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User persona

Warehouse Manager

Age:40

Status:Married

Location:Hamburg, Germany

Organized

Reliable

Detail-oriented

Efficient

Biography

a warehouse manager from Hamburg, Germany, has 12+ years of experience managing inventory and logistics across Europe, ensuring efficiency and compliance with EU regulations. He is known for optimizing operations and delivering reliable solutions in a fast-paced industry.

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Real-time inventory tracking
Improve warehouse efficiency
Streamline cross-border shipping
Reduce operational costs

Motivation

Provide consistent, high-quality service
Stay ahead of competitors
Reducing manual workload
Maintaining compliance with European regulations

Needs

Management app with support for invoices
Track turnover, profit margins, & demand trends
Integration with logistics providers to track shipments
Alerts for stock levels & shipping delays

Frustration

Dealing with a lot of paperwork
Managing seasonal fluctuations
Language barriers when handling invoices
Frequent stock discrepancies

Warehouse Manager

Age:40

Status:Married

Location:Hamburg, Germany

Organized

Reliable

Detail-oriented

Efficient

Biography

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Real-time inventory tracking
Improve warehouse efficiency
Streamline cross-border shipping
Reduce operational costs

Motivation

Provide consistent, high-quality service
Stay ahead of competitors
Reducing manual workload
Maintaining compliance with European regulations

Needs

Management app with support for invoices
Track turnover, profit margins, & demand trends
Integration with logistics providers to track shipments
Alerts for stock levels & shipping delays

Frustration

Dealing with a lot of paperwork
Managing seasonal fluctuations
Language barriers when handling invoices
Frequent stock discrepancies

User journey map

	Entice	Enter	Engage	Exit	Entend
Touch Points	Advertisement Referral Social media promotion showcasing app benefits	Free trial signup or demo request via website or app store	Using inventory tracking, order management, and reporting features in the app Educational resources like FAQs, tutorials, and user forums	Surveys requesting feedback Customer support follow-ups Easy access to renewal	Regular updates on new features Exclusive content Community of users sharing best practices

	Research	Sign Up	Application usage	Achievements	Share experience
User goals	Compare features with competitors Watch a demo or read case studies Receive a promo or discount	Follow a quick-start guide Use an onboarding wizard Get support	Customize dashboards Integrate with existing tools Automate routine tasks	Export reports easily Get task completion summaries Receive feedback prompts	Get optimization tips Join user forums Benefit from system updates
User questions	How can this app improve efficiency? What makes it better than others? Are there similar success stories?	How fast is the setup? Can it integrate with my tools? Is support available during setup?	How do I track inventory? Can tasks be automated? Is it easy for my team to use?	How do I measure success? Are efficiency reports available? How can I optimize further?	How do I give feedback? Can I recommend this app? Are there rewards for referrals?
Solutions	Share feature comparisons Provide case studies Offer a free demo	Simplify onboarding Add live chat support Enable tool integrations	Create intuitive dashboard Automate stock alerts Add in-app tutorials	Auto-generate efficiency reports Show KPIs like turnover and profit Suggest optimization tips	Add a feedback form Enable easy review sharing Offer referral rewards

	Entice	Enter
Touch Points	Advertisement Referral Social media promotion showcasing app benefits	Free trial signup or demo request via website or app store

	Research	Sign Up
User goals	Compare features with competitors Watch a demo or read case studies Receive a promo or discount	Follow a quick-start guide Use an onboarding wizard Get support
User questions	How can this app improve efficiency? What makes it better than others? Are there similar success stories?	How fast is the setup? Can it integrate with my tools? Is support available during setup?
Solutions	Share feature comparisons Provide case studies Offer a free demo	Simplify onboarding Add live chat support Enable tool integrations

	Engage
Touch Points	Using inventory tracking, order management, and reporting features in the app Educational resources like FAQs, tutorials, and user forums

	Application usage
User goals	Customize dashboards Integrate with existing tools Automate routine tasks
User questions	How do I track inventory? Can tasks be automated? Is it easy for my team to use?
Solutions	Create intuitive dashboard Automate stock alerts Add in-app tutorials

	Exit	Entend
Touch Points	Surveys requesting feedback Customer support follow-ups Easy access to renewal	Regular updates on new features Exclusive content Community of users sharing best practices

	Achievements	Share experience
User goals	Export reports easily Get task completion summaries Receive feedback prompts	Get optimization tips Join user forums Benefit from system updates
User questions	How do I measure success? Are efficiency reports available? How can I optimize further?	How do I give feedback? Can I recommend this app? Are there rewards for referrals?
Solutions	Auto-generate efficiency reports Show KPIs like turnover and profit Suggest optimization tips	Add a feedback form Enable easy review sharing Offer referral rewards

Functionality

The admins and warehouse staff were a premier target audience for this product, so all the features were created according to their pain points and requirements for enhanced operations and reducing manual tasks.

Dashboard Overview

This tab is aimed at a comprehensive understanding of what happens in real-time mode so that users can run through total shipment, the revenue of the day, refund (with statistics), shipment analytics that provide information for specified terms. The very first page also has more detailed data about the latest shipping, including order ID, status, buyer, and details on shipping.

Orders Tracking Page

Our customer required an efficient system that would depict shipment details with custom visualization, so we created a tab called “Tracking” and displayed map-based infographics in real-time, with the ability to check details like delivery mode, destination “from-to,” ID, the number of total packages, and more.

Inventory Management

Simple yet informative and visually appealing, this is how this page is represented, with the ability for admins to check products through categories, sort them, and toggle between warehouses using one page. All goods are listed within a table for more efficient access, with their locations, availability (the number of items), prices, and even images.