Healthcare Mobile App Design and Development

Project Plan

Task

Design mobile application, web platform and admin panel

Team

PM, Business Analyst, UX Researcher, 2 UI/UX Designer, Mobile App Developer, Front-end Developer, Back-end Developer, QA, DevOps

Duration

9 month

Scope

40 web screens + 60 app screens

Overview

Our customer tasked us with a development project related to healthcare app creation with robust functionality from the ground up. The underlying goal was to develop a solution with end-users’ pain points in mind and simultaneously design it for iOS and Android platforms. During our cooperation, we thoroughly considered the market in-demand trends, dedicated to promoting healthcare, conducted user research to receive in-depth insights about their expectations.

Limeup was chosen as a premier vendor with related experience and expertise, we worked on developing and designing a user-friendly application that will help users perform better care about their wealth.

Deliverables

Results

Afterwards, we have developed an application that reached 4.8+ average rating on App Store and Google Play and got an increase of daily app engagement by 65% through gamified progress tracking. The platform has over 50K of monthly active users, ensuring they receive real-time sync and well interactions.

We have simplified the access so that visitors can easily become users with a clear vision of how this app will help their recovery. Our team focused on remarkable design and rich features, making the app more user-friendly.

Exercises

Journal

Expert support

Community

Challenges

Progress

Exercises

Journal

Expert support

Community

Challenges

Progress

Information Architecture

To ensure smooth and effortless navigation, we organized the architecture in the most effective way based on the end-users’ behaviors. Therefore, a well-structured IA is all about content placement for easy access, button choosing, and seamless user flow that enhances the recovery process.

With the understanding of core features, we determined the architecture to review how every component will work together. Therefore, a cross-platform system for iOS and Android devices was built, as well as a microservice-based architecture for the back-end to ensure data synchronization, as well performance of notifications, payments, and other functions.

Information Architecture

Technologies We Used

We know that the tech stack defines the functionality, security, and user experience. Therefore, our developers decided to pre-define the technologies to be used in order to ensure interoperability, scalability, and other nuances:

Front-end

React.js

React Native

Expo

Backend & Realtime

NestJS

WebSockets

GraphQL

Data

PostgreSQL

Redis

Infrastructure

AWS

Docker

Integrations

Firebase Auth

Stripe API

Google Fit

Apple HealthKit

Security

To handle medical and patients’ information with the highest level of protetion, our specialists implemented:

OAuth2 and social login integration via Firebase Auth.

Secure integration with health APIs (OAuth-scoped read permissions only).

End-to-end encryption of health records and user data.

Rate limiting, IP throttling, and token expiration policies.

GDPR-compliant data storage and user consent flow.

Discuss your idea with our experts to define the perfect solution for your needs.

Platon Tsybulskiy

CTO

Get in touch

Get in touch

User persona

Sales Representative

Age:46

Status:Married

Location:London, UK

Organized

Hardworking

Pragmatic

Empathetic

Biography

recently suffered a heart attack. As someone who led a fast-paced life and often neglected his health, this event has made him reevaluate his lifestyle. Now, John is committed to his recovery, focusing on rehabilitation and making long-term health changes. He’s looking for an easy-to-use mobile app to help him track his heart health recovery and stay motivated on his journey.

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Track recovery progress
Create a new health routine
Stay on track
Engage with others

Motivation

Avoid future health scares and maintain his independence
Create lasting lifestyle changes
Feeling connected to other people

Needs

Simple, user-friendly interface
Daily health tracking
Milestone goals
Emotional support network

Frustration

Lack of progress visibility
Complex apps
Motivation dips
Isolated recovery from other people

Sales Representative

Age:46

Status:Married

Location:London, UK

Organized

Hardworking

Pragmatic

Empathetic

Biography

Personality

Loyal

Frickle

Introvert

Extravert

Analytical

Creative

Goals

Track recovery progress
Create a new health routine
Stay on track
Engage with others

Motivation

Avoid future health scares and maintain his independence
Create lasting lifestyle changes
Feeling connected to other people

Needs

Simple, user-friendly interface
Daily health tracking
Milestone goals
Emotional support network

Frustration

Lack of progress visibility
Complex apps
Motivation dips
Isolated recovery from other people

User journey map

	Entice	Enter	Engage	Exit	Entend
Touch Points	Word of mouth Social Media Ads Blog Posts and Articles Google App Store Listings	Email Sign Up form Survey	Home page Recovery Community Chat Email	Performance evaluation Support Chat Feedback gathering	Word of mouth Social networks Reviews sites Invitations in app

	Research	Sign Up	Application usage	Achievements	Share experience
User goals	Find the best solution that satisfied the needs	Sign up with ease Explore features	Explore the features and functionalities Browse available options Explore recovery sessions Chat with experts Track progress and receive reports Log daily emotions and observe the dynamics Get personalized reminders	Access support if needed Track personal progress Get personalized suggestions	Share experiences and best practices Get community benefits
User questions	How can I improve my skills with this app? How long does it take to start?	What’s the sign-up process? What are the features?	What are features and functionalities offered? How do I navigate through the application? How can I get full information about recovery exercises? How can I contact an expert? How can I track my progress? How can I log daily emotions and observe the dynamics? How can I customize personal notification?	How can I find out about updates and new features? How can I get support?	How do I access certificates? What are the community benefits?
Solutions	Reviews Testimonials Targeted ads	Simplified registration process Personalized onboarding experience General health survey	Personalized recovery exercises recommendations Expert support Community of people in recovery Progress tracking and rewards Notes of daily emotions Personal settings	Push notifications Chat support 24/7	Progress reports Loyalty programs or rewards

	Entice	Enter
Touch Points	Word of mouth Social Media Ads Blog Posts and Articles Google App Store Listings	Email Sign Up form Survey

	Research	Sign Up
User goals	Find the best solution that satisfied the needs	Sign up with ease Explore features
User questions	How can I improve my skills with this app? How long does it take to start?	What’s the sign-up process? What are the features?
Solutions	Reviews Testimonials Targeted ads	Simplified registration process Personalized onboarding experience General health survey

	Engage
Touch Points	Home page Recovery Community Chat Email

	Application usage
User goals	Explore the features and functionalities Browse available options Explore recovery sessions Chat with experts Track progress and receive reports Log daily emotions and observe the dynamics Get personalized reminders
User questions	What are features and functionalities offered? How do I navigate through the application? How can I get full information about recovery exercises? How can I contact an expert? How can I track my progress? How can I log daily emotions and observe the dynamics? How can I customize personal notification?
Solutions	Personalized recovery exercises recommendations Expert support Community of people in recovery Progress tracking and rewards Notes of daily emotions Personal settings

	Exit	Entend
Touch Points	Performance evaluation Support Chat Feedback gathering	Word of mouth Social networks Reviews sites Invitations in app

	Achievements	Share experience
User goals	Access support if needed Track personal progress Get personalized suggestions	Share experiences and best practices Get community benefits
User questions	How can I find out about updates and new features? How can I get support?	How do I access certificates? What are the community benefits?
Solutions	Push notifications Chat support 24/7	Progress reports Loyalty programs or rewards

Functionality

Our task was to ensure that features meet end-users’ demands and cover their pain points, so here’s a brief review of core functions we added to meet business needs:

Recovery progress

Within the application, patients are able to receive tailored visualized progress on their recovery journey with progress tracking, milestone settings, daily or weekly reports, and more. Therefore, there’s an opportunity to make more informed decisions, set short-term and long-term goals, see progress bars, and more.

Supportive community

Patient engagement is a core objective of our client, who would like to keep patients motivated and connect them with other people who have similar health challenges. Users are able to join discussion forums based on various topics, commenting on topics, promoting their lifestyle within moderated groups for sharing experiences, advice, encouragement.

There are also motivational features like community challenges, badges for active participation and time progress, success stories from other users.

Professional online support

Users are able to receive online help from medical workers who are there for any inconveniences through live chat and video calls that are highly secured and confidential. Such real-time QA sessions allow users to feel protected and remain engaged with 24/7 support in their healing journey. Privacy is a core principle, so users remain anonymous if they want and have to follow strict moderation policies.